The Asia BPO Academy brings the worldclass in shared services and outsourcing training right here in Malaysia. Offering worldclass training and workforce development solutions backed by the world-leader BCI, ABA delivers to clients and customers the twin advantage of state-of-the-art training and the exclusive BCI certification – under one roof. Not the least of course, the Academy offers BPO and shared services training solutions that cover job-areas like transaction-processing; sales accounting; customer service, helpdesk, back-office documentation, data-processing and technical support, among others.
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Set up on the exacting international HCMS21 standards of the BPO Certification Institute (BCI), ABA brings to Malaysia for the first time ever, the opportunity to develop shared services skills on absolutely the world’s finest standards. As the world’s largest BPO certifications and standards body, present in more than 42 countries worldwide, BCI has impacted careers of thousands of professionals over the years and hekped nations build worldclass BPO and outsourcing talent pools.
BCI works with governments in areas related to BPO excellence and its standards and certifications are de facto competitiveness benchmarks for nations. Notably, more than 50000 BPO professionals and hundreds of BPO companies have been beneficiaries of international certification programs in the last two decades.
ABA – Enjoy the Power of Worldclass
ABA shared services training solutions are designed around BCI’s global standards; delivered by internationally certified trainers and mastertrainers, and driven by content that’s second to none, and the most exhaustive ever written for outsourcing professionals. The icing is the globally respected BCI certifications that ABA-trained professionals get to earn after they qualify the required BCI exams and norms.
ABA – Enjoy the Advantage of Versatility
Becoming BCI certified via ABA is the best way to stake a claim for a great job or a prized raise in a wide array of industries including shared services. Backed by BCI’s HCMS21 standards, the world’s first and the most preferred pan-domain qualification benchmarks internationally for different ICT/ digital/ IT related roles and positions, ABA training solutions cover heavy-demand skill-areas like accounts-processing, customer service, transaction processing, document-management, technical support, tele-sales and helpdesk.
Our Experience
ABA’s training solutions for the shared services and outsourcing professionals and companies blend BCI’s global leadership in outsourcing standards and certification with the rich Promeritus experience as a holistic HR business and digital consulting firm. Our solutions facilitate organisational and digital transformation while ensuring positive social impact to society. ABA draws from Properitus practices in HR Business & Digital Consulting, Social & Emotional Intelligence Organizational Development, HR Artificial Intelligence & Analytics and Digital Learning.
Cross-Disciplinery Expertise
Led by Malini Vjaya Rajah , a Global Human Resource & Digital Leader certified in Emotional & Social Intelligence from US, ABA seeks to leverage the expertise and experience of its partners XOVER, ISEI- Institute for Social + Emotional Intelligence, DigitalEdu.today, Trait Quest and Leena AI as well. Malini is passionate about transforming and enabling Human Resource Organisations with Digital Learning, HR Analytics and HR AI while driving capability building and HR certification programs for Human Resource Teams. She uses her insights in guiding the development and delivery of ABA programs.