Why CBSA™

The CBSA™ Certification proves your readiness for the best jobs in data processing; document conversion; data capture in back-offices and as transaction processing professionals in data-processing BPOs and back-office service desks departments of organizations.

How CBSA™ Works

More than 80% of professionals get jobs within two-three weeks of their completing their CBSA™ certification. CBSA™ covers data concepts; spreadsheets; keyboarding and also, aspects related to team-playing, workplace effectiveness, communication and professional etiquette. BCI Training Partners offer pre-certification training in these areas to help individuals prepare themselves for the jobs and also the CBSA™ certification examination.

Though practical work experience can never be replaced, the levels of knowledge and acumen assessed during the CBSA™ examinations do typically match those of BackOffice professionals who have worked at least for 6 months in such functions or roles.

CBSA™ Benefits

Global Recognition

CBSA™ has emerged as the most preferred international qualification for back-office & transaction services professionals. CBSA™ qualification puts an individual in the elite international league of world-class back-office professionals.

Career Advantage

CBSA™ certified manages to hit the ground running thanks to the most structured and rigorous training & education exercise before the certification examination, which not only helps develops skills and competence, but also affords invaluable exposure to the back-office Services space. This helps get the first great job faster; and also the first raise and promotion.

Employer Benefits

CBSA™ qualified professionals prove precious assets for their employers not only because they tend to raise the bar for performance, productivity and service quality, but also because, they impact the work-culture and environment positively.

Jobs CBSA™ Prepares You For

  • Data processing; data capture; data conversion
  • Document conversion; digitization; desktop publishing
  • Forms reconciliation; online surveys

Who Should Acquire the CBSA™

  • Senior School/High school pass-outs with a flair for basic computer work and word-processing and who want to work as office executives in hotels, airlines and many other types of organizations.
  • Undergraduate degree holders (bachelors’ level) wanting to make a career in transaction processing and back-office work.
  • Graduating students in universities and colleges who may want to work in transaction processing for some time and then look for a career in accounts and administration.
  • Billing officers/back-office executives/administration executives working for small companies and who want to move to bigger employers.
  • Back-office professionals working for small companies, who now want to settle down in a bigger company.
  • Professionals already working on the front desks of small companies or banks or government offices and who want an international qualification.

CBSA™ Critical Areas of Professional Knowledge & Competence

Codes Assessment Components
A1
CBSA™ Domain Knowledge
1. Nature & Typology of BPO Services
  • Concept and advantages of Business Process Outsourcing.
  • Categories and Types of BPO Organizations and BPO services.
2. BPO Operations & Work Environment
  • Organization & Workplace Structures in BPO Organizations.
  • Equipment & Technologies generally deployed in BPO Organizations.
  • Common Modes and Media of Service Delivery in BPO Organizations.
3. Personal Effectiveness Principles & Techniques
  • Challenges & Demands of BPO Work Environment
  • Creating & Managing Personal Brand-Equity in Workplace
  • Managing Personal Time
  • Managing Stress
  • Managing Professional Growth
4. Role-profile of a Typical Back-Office Services Associates
  • Typical roles of a Back-Office Services Professional
  • Typical Key Result Areas (KRAs) of a Customer Interaction Professional
  • Skills & Competencies of a Customer Interaction Professional
5. Essentials of Business Processing/Back-Office Services
  • Fundamentals of contemporary Back-Office Services domain
  • Knowledge about Commonly Outsourced Back-Office Services Tasks and Activities
  • Important Client Verticals in Back-Office Services
  • Skills & Techniques Demanded in Back-Office Services

Certification Validity

CBSA™ Certificate is valid for exactly 3 years from the date of its award. All CBSA™ certified individuals are strongly recommended to upgrade to the next level (CBSS™) after the completion of one year. You will be required to compulsorily upgrade to the next level (CBSS™) after the expiry of the initial validity of the CBSA™ certification.

Upgrade to CBSS™

You can apply for an upgrade to the specialist level BCI qualification the CBSS™ -Certified Back - Office Services Specialist – twelve months after attaining your CBSA™ certification.While the CBSA™ credential is actually relevant most in the first year of a career-starter, theCBSS™ credential suits professionals more second year onward of their careers.

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