Like all emerging economies, Malaysia too is high on digital jobs, driven by the convergent revolutions in information and communication technologies over the last two decades. There is a high demand for professionals who are skilled in using the combination of internet, computers and telephone technologies to perform high-volume routine tasks that organizations require to get done in their various business and management functions. The fact is that in a scenario, where almost every job is a digital job, even graduating students and college dropouts can train themselves for well-paying jobs in banks, hotels, call-centers, shared-services and BPO companies, ticketing companies, retail stores etc.,
Malaysia has emerged as one of the leading destinations for outsourcing with five Malaysian companies included in the Global Services 100 list. Backed by world class infrastructure and supportive government bodies, the country has seen an influx of global outsourcing giants like HSBC, Standard Chartered Bank, DHL, Shell, IBM, HP, EDS and CSC, in the recent past.
Digital Careers in Malaysia
Malaysia Digital Jobs
Compared to the rest of the ASEAN countries, Malaysia is reasonably more advanced when it comes to ICT infrastructure and mobile and Internet penetration rates.
The country is now widely considered to be a strong shared services/ BPO destination because of increase in demand for customer care and high-end analytics solution by Malaysian enterprises and the market size is expected to reach US$1.4 billion by 2021. Emerging fourth globally in internet penetration, Malaysia is in the lead among Southeast Asian countries.
The Business Processing Sector is expected to grow in Malaysia because businesses need to consider alternate locations for optimum service and business delivery. As globalization continues, increased acceptance of offshore delivery and scarcity of talented resource skill sets will push organisations to maximize the value of business and support services in strategic locations.
Malaysia: Business Process Outsourcing Trends
Backed by strong IP laws and copyright protections, Malaysia has outranked most every Asia-Pacific offshore destination, including China, India, Indonesia, Thailand, and the Philippines, with an exception of Japan and South Korea, in Global Innovation Policy Center’s (GIPC) 2019 International IP Index.
Where many APAC regions are experiencing speed bumps (trade wars in China and higher talent costs in India), Malaysia is marketing its strength with a swift expansion in high-value tech outsourcing.
The peninsular country has a track record of serving many world-class companies as their regional and global operations base for Shared Services & Outsourcing. Malaysia is already home to diverse shared services divisions in the Banking, Financial Services & Insurance, Energy, and Transport & Logistics sectors. To date, it has over 200 key local and multinational Shared Service Centers within Multimedia Super Corridor (MSC) Malaysia, the country’s high-technology business district equivalent of the United States’ Silicon Valley and India’s Bangalore.
Malaysia’s Shared Services market is distinguished by its maturity and tremendous growth appetite. The latest SSON Survey report highlights, about 30% of its centers are more than 7 years old, and 40% are over four years old. The trend toward Shared Services & Outsourcing is strong, and each year, the momentum is growing.