Global Recognition
CTSA™ has emerged as the most preferred international qualification for technical support professionals. CTSA™ qualification puts an individual in the elite international league of world-class customer support professionals.
Certified Technical
Support Associate
WHY CTSA™
The CTSA™ Certification signals your readiness for the best jobs in technical support and IT helpdesk for mobile phone companies; computer & appliance makers; software companies; electronics firms and IT services companies etc.
How CCIP™ Works
CTSA™ covers customer support principles; knowledge of how common computer hardware, software and appliances function, and methods and principles of troubleshooting. Aspects related to team-playing, workplace effectiveness, communication and professional etiquette are also covered.
BCI Training Partners offer pre-certification training in these areas to help individuals prepare themselves for technical support jobs and also for the CTSA™ certification examination Though practical work experience can never be replaced, the levels of knowledge and acumen assessed during the CTSA™ examinations do typically match those of technical support professionals who have worked at least for 6 months in such functions or roles.
CTSA™ Benefits
Career Advantage
CTSA™ qualified professionals manage to hit the ground running thanks to the most structured and rigorous training & education exercise before the certification examination, which not only helps develops skills and competence, but also affords invaluable exposure to the technical support space. This helps get the first great job faster; and also the first raise and promotion.
Employer Benefits
CTSA™ qualified professionals prove precious assets for their employers not only because they tend to raise the bar for performance, productivity and service quality, but also because, they impact the work-culture and environment positively.
Jobs CTSA™ Prepares You For
- IT customer service
- Technical support help desk
- Service support engineers
Who Should Acquire the CTSA™
- Senior School/High school pass-outs with a flair for computers and technology and who want to work in technical support
- Undergraduate degree holders (bachelors’ level) wanting to make a career in helpdesk and technical support work
- Graduating students in universities and colleges who want to opt for a career in IT, maintenance and infrastructure support
- Technical support professionals working for small companies, who want to settle down in a bigger company
- Professionals already working in the technical support or IT maintenance function of small companies or banks or government offices and who want an international qualification in technical support
CTSA™ Critical Areas of Professional Knowledge & Competence
| Codes | Assessment Components |
|---|---|
| A1 |
CTSA™ Domain Knowledge1. Nature & Typology of BPO Services
2. BPO Operations & Work Environment
3. Personal Effectiveness Principles & Techniques
4. Role-profile of a Technical Support Professional
5. Principles & Techniques of Customer Service & Support
6. Principles & Techniques of Technical Support
|
Certification Validity
The CTSA™ Certificate is valid for exactly 3 years from the date of its award. All CTSA™ certified individuals are strongly recommended to upgrade to the next level (CTSS™) after the completion of one year. You will be required to compulsorily upgrade to the next level (CTSS™) after the expiry of the initial validity of the CTSA™ certification.
Upgrade to CTSS™
You can apply for an upgrade to the specialist level BCI qualification the CTSS™ -Certified Technical Support Specialist – twelve months after attaining your CTSA™ certification. While the CTSA™ credential is actually relevant most in the first year of a career-starter, the CTSS™ credential suits professionals more second year onward of their careers.
