Global Recognition
CCIP™ has emerged as the most preferred international qualification for customer interaction professionals. The CCIP™ qualification puts an individual in the elite international league of world class professionals.
CCIP™ Certification proves your readiness for the best jobs in customer service, tele-selling, helpdesks, collections, front-desks and reservations in premier hotels, telephone companies, airlines, travel companies, BPO organizations, customer contact centers and banks.
CCIP™ covers customer handling principles; customer relationship management, tele-selling principles, customer service industry information, contact center concepts and call-center technology, in addition to aspects related to team-playing, workplace effectiveness, communication and professional etiquette. BCI Training Partners offer pre-certification training in these areas to help individuals prepare themselves for the jobs and also the CCIP™ certification examination.
Though practical work experience can never be replaced, the levels of knowledge and acumen assessed during the CCIP™ examinations do typically match those of customer interaction professionals who have worked at least for 6 months in the customer interaction function or roles.
CCIP™ has emerged as the most preferred international qualification for customer interaction professionals. The CCIP™ qualification puts an individual in the elite international league of world class professionals.
CCIP™ manages to hit the ground running thanks to the most structured and rigorous training & education exercise before the certification examination, which not only helps develops skills and competence, but also affords invaluable exposure to the customer interaction space. This helps get the first great job faster; and also the first raise and promotion.
CCIP™ qualified professionals prove precious assets for their employers not only because they tend to raise the bar for performance, productivity and service quality, but also because, they impact the work-culture and environment positively.
Codes | Assessment Components |
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A1 |
CCIP™ Domain Knowledge1. Nature & Typology of BPO Services
2. BPO Operations & Work Environment
3. Personal Effectiveness Principles & Techniques
4. Role-profile of a Typical Customer Interaction Professional
5. Principles & Techniques of Customer Service & Support
6. Principles & Techniques of Remote- & Tele- Sales
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The CCIP™ Certificate is valid for exactly 3 years from the date of its award. All CCIP™ certified individuals are strongly recommended to upgrade to the next level (CCIS™) after the completion of one year.You will be required to compulsorily upgrade to the next level (CCIS™) after the expiry of the initial validity of the CCIP™ certification.
You can apply for an upgrade to the specialist level BCI qualification the CCIS™ -Certified Technical Support Specialist – twelve months after attaining your CCIP™ certification. While the CCIP™ credential is actually relevant most in the first year of a career-starter, the CCIS™ credential suits professionals more second year onward of their careers.