Why CTSS™

The CTSS™ Certification proves your fitness for handling challenging roles in technical support and IT helpdesk in top tier mobile phone companies; computer & appliance makers; software companies; electronics firms and IT services companies etc.

How Does CTSS™ Work?

CTSS™ covers advanced principles and practices in customer support and troubleshooting for common computer hardware, software and appliances. Aspects related to peer-leadership, conflicts management and collaborative functioning are also covered.

Though practical work experience can never be replaced, the levels of knowledge and acumen assessed during the CTSS™ examinations do typically match those of technical support professionals who have worked at least for 1 year in such functions or roles. Also, if you already have a valid BCI CTSA™ certification, you are exempted from the CTSS™ certification examinations

CTSS™ Benefits

Global Recognition

CTSS™ has emerged as the most preferred international qualification for professionals and executives handling post-sales support to customers of operating systems, application software, laptops, PCs, printers, scanners, broadband services, routers and networking etc. The fact is that Technical Support organizations and also large companies and government organizations worldwide feel more confident working with CTSS™ professionals who are in the elite international league of high-performers – well trained in their craft and work domain of technical support to end-customers.

Career Advantage

CTSS™ qualified professionals, enjoy the international qualification advantages in their careers and become globally mobile resources with high salaries and perks.

CTSS™ professionals manage to deliver more and better in their jobs in large organizations thanks to their wider and deeper perspective built through a proven exposure, experience and success in handling the most challenging roles related to various dimensions of technical support involving technology and process knowledge.

Employer Benefits

CTSS™ qualified professionals prove precious assets for their employers not only because they tend to raise the bar for performance, productivity and service quality, but also because, they infuse new professional energy in the workplace and help make the work-culture and environment global.

Jobs can CTSS™ prepare you for?

  • IT customer service for large tech-support companies
  • Technical support help desks of large technology companies
  • Internal Service support functions in large organizations

Who Should Acquire the CTSS™?

  • Individuals who desire to leap into the bigger league of employers but who are currently working in small outfits and setups as IT support executives in small BPO companies and similar organizations offering services to their clients related to post-sales customer support on technology issues.
  • Professionals already working in technical support in small outfits or BPO organizations and who now want an international qualification in Technical Support.

CTSS™ Critical Areas of Professional Knowledge & Competence

Codes Assessment Components
A1
CTSS™ Domain Knowledge
1. Trends & Developments in Business Process Outsourcing
  • Trends in Business Process Outsourcing
  • Developments in Business Process Outsourcing
2. Principles & Techniques of Professional Effectiveness Enhancement
  • Increasing Professional Effectiveness Through Personal Image & Brand
  • Enhancing Productivity through Effective Time management
  • Enhancing Professional Effectiveness Through Performance Planning
  • Managing Interpersonal Relationships & Conflicts
  • Increasing Professional Performance through Effective Stress Management
  • Managing Personal & Professional Growth
3. Advanced Principles & Techniques of Customer Service & Support
  • Fundamentals of Customer Relationship Management
  • Modes & Techniques of Managing Customer Relations in Outsourced Environment
  • Metrics of Customer Service & Support
4. Advanced Principles & Techniques of Technical Support
  • Fundamentals of contemporary Technical Support domain
  • Important Client Verticals in Technical Support
  • Knowledge & Understanding of Common Technologies & Products & their Theories of Operation
  • Generic Principles & Techniques of Troubleshooting
  • Metrics in Technical Support Service

Certification Validity

The CTSS™ certification is valid exactly for three years from the date of award. Since, the BCI standards evolve in tandem, all CTSS™ certified individuals are required to either recertify or upgrade to the new level. You should apply for recertification at least 8 weeks prior to the date of expiry of your CTSS™ certification.

Upgrade to CBTS™

You can upgrade to the specialist level BCI qualification the CBTS™ - Certified BPO Team-Lead Specialist – minimum 24 months after attaining your CTSS™ Certification. The following trends internationally may just help you take a better decision:

  • After their first recertification, a majority of CTSS™ certificants in Asia & Africa choose to upgrade to CBTS™ rather than recertify for the second time, because the CBTS™ begins suiting such professionals more third year onwards of their career as they move toward team lead or supervisory roles.
  • Many CTSS™ certificants choose to do both: recertify their CTSS™ to keep their qualification alive; and also upgrade to CBTS™ to prepare for a possible supervisory role sooner than later

Register for Programs

Resigter Now