Asia BPO Academy’s ICT/ digital/ IT training capabilities and resources include worldclass training content; cross-cultural panel of certified trainers; systems and processes of managing large-scale training and transformation projects and unique corporate workforce development programs.

Asia BPO Academy’s portfolio of services include:
  • BPO/ shared services Training & Certification solutions to BPO/ shared services companies for breeding fresh talents, team leaders, trainers and managers
  • Training and Certification solutions to governments for talent development projects
  • Training & Employability development solutions to universities and colleges for the ICT/ digital/ IT industry space
  • Training program and curricula development solutions to organizations for specific ICT/ digital/ IT talent development requirements

BPO/ Shared Services Development Program

Asia BPO Academy aims at converting Malysians into world class ICT/ digital/ IT professionals and making Malaysia a reservoir of world class BPO talents. Because, only high quality Talents can attract BPO and IT investments to the country and encourage the industry to grow.

Woven around the HCMS21 international standards and delivered on the most advanced knowledge platforms, the Asia BPO Academy training programs cover all 6 levels of BPO operatives – fresh agents; senior agents; team leaders, managers; functional leaders and business leaders. Indeed, Asia BPO Academy’s real expertise is in providing training for all prominent BPO domains including finance and accounting, transaction processing, technical support and helpdesk, KPO and even voice-based customer-services. After an individual completes training at Asia BPO Academy’s, BCI examines the trainees and those who qualify, are awarded prestigious BCI Certifications and attendant Designations.

Notably, the BCI credentials and designations add tremendous value to the profiles of ICT/ digital/ IT professionals – including fresh aspirants and young professionals. The Malaysian ICT/ digital/ IT industry has a huge employment potential and Asia BPO Academy is determined to provide global skills and career opportunities to Malaysian BPO/ shared services professionals.

Aspirants

BPO industry in Malaysia needs fresh, young talents in thousands and Asia BPO Academy is determined to develop them. Indeed, developing young talents for the BPO industry in Malaysia is an extremely challenging task because there are numerous types of BPOs and they need fresh talents with varying capabilities and skill-sets. But, Asia BPO Academy has worked hard to bring the world’s most advanced BPO training and development programs to Malaysia. These training programs not only equip individuals best for employment in even the largest of BPO companies, but also prepare them for the BCI Certification examinations.

These training programs are founded on the global standards set by BPO Certification Institute, Inc (BCI) the world leader in BPO standards and Certifications and cover all critical BPO employability domains - transaction processing, finance & accounting, technical helpdesk and customer service. Asia BPO Academy offers highly structured training programs for fresh BPO aspirants. Very shortly, we are also going to launch in Malaysia most advanced KPO training programs for the domains of Marketing Analytics, Financial Analytics and Survey Designing among others.

The Various Power Programs specially developed for BCI Pre-Experience Certifications offered by Asia BPO Academy are as follows:

  • POWER CCIP- Certified Customer Interaction Professional (CCIP™)
  • POWER CBPA - Certified Business Process Associate (CBPA™)
  • POWER CFPA - Certified F&A Process Associate (CFPA™)
  • POWER CTSA - Certified Technical Support Associate (CTSA™)

To understand how these Power Programs can give lead start to your career, please go to Frequently Asked Questions

Professionals

Ambitious and talented professionals find entering and growing in the BPO industry quite challenging. One big reason is the absence of a unifying qualification/ education standard for the BPO industry worldwide, which can on the one hand prove a professional’s competencies and fit for the desired position and on the other, generate a global acceptability for her/ his professional abilities.

BCI Certifications aim at offering BPO professionals the same degree of industry acceptability, which an MS qualification, for instance, offers to an engineer, or a Ph.D offers to a Professor. Indeed, since BCI operates globally, its programs reflect transnational learnings in the BPO space and also, therefore, lend a certified professional, the global acceptability advantage. Evolving through half a decade of intensive global research, BCI’s Certification programs for BPO professionals are the most rigorous and internationally relevant. They are supported by the combination of a robust credentialing engine and an uncompromising certification process. BCI certifications are available for professionals working as Business Leaders, Operations Heads, Team Leaders, Quality Managers, Training Specialists and Frontline Customer Interaction specialists.

Key Benefits for BPO Professionals:

  • Certified Professionals join the growing pool of BCI Certified Talents Globally.
  • These Pools of BCI Certified Professionals to be shared with the best of Recruiters Globally and hence a chance to Join the Global Talent Pool and be tapped by BPO companies located outside their home countries.
  • BCI Certifications will Prove professionals’ suitability, fit and competitive superiority in their domestic markets and hence enhance their professional brand-value.
  • BCI Certifications will help them benchmark themselves on global competency standards.
  • Certified Professionals get Life-long Competency Development Assistance from BCI on Privilege terms.
  • BCI’s Collateral and Advanced Certification programs on Privilege terms to those already BCI Certified.

To understand how these Power Programs can give lead start to your career, please go to Frequently Asked Questions

Companies

Indeed, the availability of competent and ethically strong professionals is one of the biggest resource challenge for BPO Companies worldwide. The relatively low growth and more stressful nature of work in BPO compounds further the problem of retaining the right talents. Indeed, the global BPO industry sorely misses a set of educational and qualification benchmarks for professionals, which can be deployed while recruiting, the way a software company, for instance has qualified engineers to select from. BCI’s efforts are directed at creating a global qualification standard for BPO professionals.

BCI human competence certifications are based on stringent 21-Node HCMS) Human Competence Master Standards – and are available for professionals working as Business Leaders, Operations Heads, Team Leaders, Quality Managers, Training Specialists and Frontline Customer Interaction specialists.

Benefits of BCI Certifications for BPO Companies:

  • Hiring BCI Certified Professionals will mean greater certainty of better job- and competency- fits, higher productivity and delivery excellence.
  • HR Managers can also deploy a BCI Certification program as an ideal “incentive” for top-performers. BCI offers a special package for BPO outfits who wish to sponsor Certification for its employees.
  • People Managers can strategically groom their top performers for bigger responsibilities using a combination of BCI Certifications.
  • BCI Certifications can serve as an excellent hiring/ promotion Eligibility tool across all levels of professionals in a BPO outfit.

To understand how these Power Programs can give lead start to your career, please go to Frequently Asked Questions

Institutions/Campus

Asia BPO Academy’s programs for colleges and universities are an exciting blend of BPO/ shared services. All these programs aim at building employability of students for the high-growth ICT/ digital/ IT space and making them capable of getting employed in IT companies, call centers, backoffices, financial processing centers, hotels, banks and large-format retail stores.

For more details on campus programs, please email at campus@asiabpoacademy.com

World Class Training

Corporate Training

Asia BPO’s Academy corporate training solutions for ICT/ digital/ IT organizations are designed on HCMS21 standards – replete with internationally benchmarked curricula, training quality management methodologies and well-established assessment and certification frameworks. Some important offerings include fresh talent development; agent improvement programs; team leaders and frontline manager breeding. These programs are delivered in-campus as well as in independent of-campus locations like hotels.

To know more about Asia BPO Academy’s programs for ICT/ digital/ IT companies, please write to corporate@asiabpoacademy.com

Center based Training

Asia BPO Academy offers a range of BPO/ shared services certification programs from its Training Centers and in the near future, it plans to expand its Center-network across all leading East African cities. These programs include fresher programs in customer interaction, backoffice and data processing, technical support, software engineering, networking, cloud computing, mobile applications development, to name a few.

For more details, please write to info@asiabpoacademy.com

Campus Training

Asia BPO Academy’s programs for colleges and universities are an exciting blend of BPO/ shared services. All these programs aim at building employability of students for the high-growth ICT/ digital/ IT space and making them capable of getting employed in IT companies, call centers, backoffices, financial processing centers, hotels, banks and large-format retail stores.

For more details on campus programs, please email at campus@asiabpoacademy.com