Why CCIS™

CCIS™ Certification proves your readiness for more challenging roles in customer service, tele-selling, helpdesks, collections, front desks and reservations in premier hotels, telephone companies, airlines, travel companies, BPO organizations, customer contact centers and banks.

How CCIS™ Works

CCIS™ covers advanced aspects of customer relationship management, teleselling, service quality and customer service in addition to those in team work, conflicts handling and peer-leadership. Though practical work experience can never be replaced, the levels of knowledge and acumen assessed during the CCIS™ examinations do typically match those of customer interaction professionals who have worked at least for 1 year in customer interaction function or roles.

If you have the CCIP™ certification, you are exempted from CCIS™ certification examinations.

CCIS™ Benefits

Global Recognition

CCIS™ has emerged as the most preferred international qualification for senior customer interaction professionals. BPO companies, contact centers, telemarketing companies and customer service departments of banks, hotels, hospitals and telecom, travel and airline organizations worldwide feel more confident working with CCIS™ professionals who are in the elite international league of high-performers.

Career Advantage

CCIS™ professionals manage to deliver more and better in their jobs in large organizations thanks to their wider and deeper perspective built through a proven exposure, experience and success in handling the most challenging roles related to all dimensions of the customer relationship management function.

Employer Benefits

CCIS™ qualified professionals prove precious assets for their employers not only because they tend to raise the bar for performance, productivity and service quality, but also because, they infuse new professional energy in the workplace and help make the work-culture and environment global.

Jobs CCIS™ Prepares You For

  • Customer interaction specialists in Contact Centers
  • Front desks and Receptions of starred hotels, restaurants, shopping arcades
  • Customer Information Desks in Passport Offices, Embassies, Airport Lounges, Airport Check-in Counters, Hospitals etc.
  • Customer Support Centers of appliance makers, computer companies, mobile operators etc.
  • Customer Helpdesks in Banks, Telecom Companies and other types of organizations
  • Tele-selling
  • Loan Recoveries and Collection Centers
  • Customer Handling in Travel & Ticketing companies, shopping malls, hyper-stores etc.

Who Should Acquire the CCIS™

  • Individuals who desire to leap into the bigger league of employers but who are currently working in small outfits and setups as agents, executives, representatives, or officers in customer support or and customer service BPO companies; call centers, telemarketing companies; collection centers and similar organizations offering services to their clients related to customer relationship management and sales.
  • Individuals currently working in small offices as customer care executives; but who now desire to grow into officers or executives on the front desks of leading hotels, hospitals, travel companies, telecom companies, department stores and customer-interface departments in government offices and public utility companies.
  • Individuals working in less-organized direct sales and direct marketing jobs and who now desire to move to bigger organizations or switch to the more organized and better-paying telemarketing space.
  • Professionals already working on the front desks of small companies or banks or government offices and who want an international qualification.

CCIS™ Critical Areas of Professional Knowledge & Competence

Codes Assessment Components
A1
CCIS™ Domain Knowledge
1. Trends & Developments in Business Process Outsourcing
  • Trends in Business Process Outsourcing
  • Developments in Business Process Outsourcing
2. Principles & Techniques of Professional Effectiveness Enhancement
  • Increasing Professional Effectiveness Through Personal Image & Brand
  • Enhancing Productivity through Effective Time management
  • Enhancing Professional Effectiveness Through Performance Planning
  • Managing Interpersonal Relationships & Conflicts
  • Increasing Professional Performance through Effective Stress Management
  • Managing Personal & Professional Growth
3. Advanced Principles & Techniques of Customer Service & Support
  • Fundamentals of Customer Relationship Management
  • Modes & Techniques of Managing Customer Relations in Outsourced Environment
  • Metrics of Customer Service & Support
4. Advanced Principles & Techniques of Technical Support
  • Contemporary Principles of Selling/Sales
  • Contemporary Principles & Techniques of Remote-selling/Telesales

CCIS™ Certification Validity

Your CCIS™ certification is valid exactly for three years from the date of award. Since, the BCI standards evolve in tandem, all CCIS™ certified individuals are required to either recertify or upgrade to the new level. An application for re-certification to BCI has to be made at least at least 8 weeks prior to the date of expiry of your CCIS™ certification.

Upgrade to CBTS™

You can upgrade to the specialist level BCI qualification the CBTS™ - Certified BPO Team-Lead Specialist – minimum 24 months after attaining your CCIS™ Certification. The following trends internationally may just help you take a better decision:

  • After their first recertification, a majority of CCIS™ certificants in Asia and Africa choose to upgrade to CBTS™ rather than recertify for the second time, because the CBTS™ begins suiting such professionals more third year onwards of their career as they move toward team lead or supervisory roles.
  • Many CCIS™ certificants choose to do both: recertify their CCIS™ to keep their qualification alive; and also upgrade to CBTS™ to prepare for a possible supervisory role sooner than later.

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