Our Offerings

The Asia BPO Academy is an authorized training provider of BCI, the world leader in outsourcing standards and certification. The academy offers a variety of shared services training solutions for the industry, as well as preparatory training for exams of BCI certifications. ABA solutions equip students and professionals for exciting career opportunities in shared services, telecommunication, starred hotels, banks, insurance, retailing, remote sales as well as technical service and support.

We have programs in customer interaction, data-processing; technical support and finance and accounting among others. These programs are available for young entrants, for those already working in junior positions; for supervisors and for managers as well as trainers.

Associates / Entry Level

Specialists

Our Services

The Asia BPO Academy's training capabilities and resources include worldclass training content; cross-cultural panel of certified trainers; systems and processes of managing large-scale training and transformation projects and unique corporate workforce development programs.

Our Advantage

Worldclass training aligned to the best-known global knowledge framework for shared services and business process work. Prepare for a wide variety of frontline process-based jobs and careers in accounting, transaction processing, customer care, helpdesk, backoffice, and technical support.

  1. 01.

    International Certifications

  2. 02.

    Worldclass training aligned to global standards of BCI

  3. 03.

    Worldclass learning content

  4. 04.

    Preparation for multiple careers

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Multi-Sector Employability

ABA training solutions prepare individuals for digital jobs – jobs that are done almost entirely using computers, internet and telecommunications. Getting ABA trained and BCI certified opens up exciting career opportunities for youth, graduating students and career-changers in banks, hotels, call centers, BPO companies, ticketing companies, retail stores etc.

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  • Digital Malaysia

    Malaysia’s industrial and economic development, coupled with advancing ICT infrastructure and mobile and Internet penetration has opened up a huge number of exciting digital career opportinities for individuals with expertise in handling documentation- and customer-handling related work in team-based environments.

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  • Digital Opportunities

    The rising realization among Malaysian companies to focus more on their value-adding core competencies has accelerated the development of the outsourcing and shared services industry composed of organizations specializing in handling routine, transactional and standard backend and frontend tasks.

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